topic Sky credit refund in Account & Billing

Sky credit refund

blindwatchmaker — Fri, 13 Sep 2024 18:40:12 GMT

I recently cancelled sky and have a credit on my account.

Can I please get a refund?

Please let me know if you need any more information.

Re: Sky credit refund

Daniel0210 — Fri, 13 Sep 2024 18:42:50 GMT

@blindwatchmaker
Refunds can take up to 6 weeks from your last day of connection providing the payment method is still active on your Sky account. This will take longer if the payment method has been cancelled as Sky will have to manually raise a cheque and post it to you.

If you wish we can help get it refunded within 3-5 working days via the Messaging Team on here. Let us know on this thread if that’s what you want to do but please confirm in your reply it’s currently showing as a credit on your Sky account.

Re: Sky credit refund

blindwatchmaker — Fri, 13 Sep 2024 18:48:13 GMT

Thanks @Daniel0210 yes I would like to get this refunded.

Yes it is showing as a credit on my account.

Re: Sky credit refund

Daniel0210 — Fri, 13 Sep 2024 18:49:53 GMT

@blindwatchmaker
I’ve escalated your post to Sky and their Messaging Team should contact you tomorrow.

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Sky credit refund

Mr+Flibbles+86 — Sat, 14 Sep 2024 08:24:12 GMT

Thanks for escalating this. We’ve sent an invite to @blindwatchmaker to chat.

Re: Sky credit refund

blindwatchmaker — Sat, 14 Sep 2024 08:32:00 GMT

Thanks @Mr+Flibbles+86 and @Daniel0210

I've typed in the chat window but haven't got a response yet.

Re: Sky credit refund

caesarome — Sat, 14 Sep 2024 09:02:33 GMT

@blindwatchmaker

You should get a reply but it isn't a live chat as they will be helping other people as well.

Re: Sky credit refund

blindwatchmaker — Sat, 14 Sep 2024 09:03:57 GMT

Thanks @caesarome - I got a response now.