topic Re: Charge in Account & Billing

Charge

Soha — Fri, 13 Sep 2024 15:09:47 GMT

Why have i been charged 1350 for when i shouldn't have been charged

Re: Charge

MarkGoldsmith — Fri, 13 Sep 2024 15:13:53 GMT

As this is a community forum of other Sky customers, no one here will be able to answer that.

It must say on your bill what the charge is for?

Re: Charge

Mark39 — Fri, 13 Sep 2024 15:14:36 GMT

£1350?!

What's it for (your bill shows you) and why do you think you shouldn't have been charged?

Re: Charge

SKY1992bf — Fri, 13 Sep 2024 15:14:41 GMT

@Soha What's the full story? Why shouldn't you be charged?

Re: Charge

Soha — Fri, 13 Sep 2024 15:14:56 GMT

No it doesn't say why i ordered a new phone but have been charge by monzo 1350 but not sure why will this be put back in my account this is stressful

Re: Charge

Soha — Fri, 13 Sep 2024 15:16:02 GMT

I am paying monthly for it so why did this amount need to be taken out. Can i cancel this order if I'm being charged for no reason

Re: Charge

Soha — Fri, 13 Sep 2024 15:16:57 GMT

I ordered an iPhone and have been charged when no payment is supposed to be going out today i don't understand why and i need it sent back to me.

Re: Charge

Mark39 — Fri, 13 Sep 2024 15:19:07 GMT

Best give Sky a call.

Re: Charge

GD1 — Fri, 13 Sep 2024 16:23:10 GMT

@Soha repeat posting won;t get anything resolves, also no on can put the money back in your account, this is a customer helps customer community, not Sky customer services.

If you are charged £1350 this means you have to have authorised this payment at checkout, are you sure you didn't fail the initial credit check?

Also payment with Monzo have to be authorised via the app before it's taken.