topic Re: Sky won’t let me join in Account & Billing

Sky won’t let me join

Anna154 — Thu, 12 Sep 2024 14:22:01 GMT

I was a customer with Sky then left around 2 years ago. I would like to join again however it won't let me. I'm asked to sign in, I do so, then it says something about technical difficulties and to try again. I keep doing this but nothing seems to happen and I can't progress any further. please help if you can! Thank you in advance.

Re: Sky won’t let me join

Annie+UK — Thu, 12 Sep 2024 14:24:34 GMT

This forum is primarily customer-to-customer help

Use the following link for contacting Sky: CONTACT

A phone number is given on a link on the page linked to below (click on the "Need more help?" drop down):

There is also Sky's How can we help? page
(make sure the correct country is selected at the bottom of the page)

Re: Sky won’t let me join

Daniel0210 — Thu, 12 Sep 2024 14:30:06 GMT

@Anna154

You originally posted in the Sky+ board. If that's what you had previously you won't be able to subscribe to that again as Sky+ is no longer supported and new subscriptions are no longer available.

For TV your options will be Sky Q, Sky Glass or Stream.

Re: Sky won’t let me join

Mark39 — Thu, 12 Sep 2024 14:33:41 GMT

@Anna154 wrote:

I was a customer with Sky then left around 2 years ago. I would like to join again however it won't let me. I'm asked to sign in, I do so, then it says something about technical difficulties and to try again. I keep doing this but nothing seems to happen and I can't progress any further. please help if you can! Thank you in advance.

Don't sign in. Join as a new customer (which is what you are). At some point you'll be asked to create a new SkyID, which is what you need as you've been away for more than 12 months.

Re: Sky won’t let me join

caesarome — Thu, 12 Sep 2024 15:01:53 GMT

@Mark39

As you left Sky and then returned after being away for 18/24 months or more then your account will have been closed so you will need to set up a new Sky ID to use which you can do when placing the order.

If you want to use the same email address then you need to first remove it from the old account first so log into the old account here:

https://www.sky.com/myaccount/my-details

Then delete the email address by providing another one and logout of this account, this will then free it up to use when setting up your new Sky ID

Re: Sky won’t let me join

Exiled-in-HH — Thu, 12 Sep 2024 20:42:54 GMT

@caesarome wrote:
@Mark39
As you left Sky and then returned after being away for 18/24 months or more then your account will have been closed so you will need to set up a new Sky ID to use which you can do when placing the order.

If you want to use the same email address then you need to first remove it from the old account first so log into the old account here:

https://www.sky.com/myaccount/my-details

Then delete the email address by providing another one and logout of this account, this will then free it up to use when setting up your new Sky ID

How does that impact a Sky Store account and content assigned to that account accessed using that email address?

Re: Sky won’t let me join

Anna154 — Thu, 12 Sep 2024 22:13:44 GMT

Thank you all very much 😊