topic Re: Late bill in Account & Billing

Late bill

Mollys3476 — Thu, 12 Sep 2024 12:50:37 GMT

My bill is currently 100 pound I was late last month but I've had bills coming out of nowhere this month as well if I make a payment but not full amount for my bill will I still stay connected with the broadband/stream till I pay in full on 2 weeks time

Re: Late bill

Daniel0210 — Thu, 12 Sep 2024 12:52:19 GMT

No @Mollys3476

This is the billing process which applies to us all…

▪️If you have a Direct Debit set up and the payment fails on the normal payment date Sky will automatically attempt it again 10 calendar days later (so DO NOT be tempted to make a manual payment in this period).

After 10 days, if that second attempt also fails Sky may send a text and/or email notifying you that your payment has failed again and you then have a day or two before they restrict your services.

▪️If you have a Continuous Card payment method set up, if the payment fails Sky send the text/email notification about the failed payment and you usually have at best 2/3 days before being restricted. There is no grace period and only 1 attempt is made for a card payment, so if this has failed, you will need to pay manually and then reset the payment method for next month.

Restrictions are an automated process and we’ve been told Customer Service agents can’t stop it… even if you’re told otherwise.

Sky don’t allow payment plans (except on a legitimately closed account) or a promise to pay on or by a certain date.

This link may also provide some advice
https://www.sky.com/help/articles/cost-of-living-support

If you are behind with Stream or Glass payments also see the information on this link:
https://www.sky.com/help/articles/missed-payments-sky-glass

Re: Late bill

caesarome — Thu, 12 Sep 2024 12:53:54 GMT

@Mollys3476

If your bill is usually paid via a direct debit and it fails Sky will try again in 10 days time and only should it fail a second time might your services be restricted.

If you pay by a monthly debit or credit card then the chances are your services will be restricted if Sky can't take the payment.

If your services are restricted, to get them restored you would need to pay the bill in full and the next one if you were 2 weeks late or more in paying it. You would also need to setup a payment method on your account before your services would be restored.