topic Re: House Move - Do I keep my existing Sky router? in Account & Billing

House Move - Do I keep my existing Sky router?

glaister — Thu, 12 Sep 2024 09:46:31 GMT

I am currently a UK Sky customer, using Qbox, Sky Entertainment, Sky Router, Sky Broadband, Sky Talk. I am moving house in about 8 weeks time. The new house has full fibre access. Do I take my Sky Router & Qbox etc to my new house, or will it be a completely new set of hardware at the new house?

Will I need to 'cancel' my existing Sky contract at my current house, then start a new contract at the new house. What is the simplest way to discuss this with a real Sky person?

Re: House Move - Do I keep my existing Sky router?

caesarome — Thu, 12 Sep 2024 10:49:49 GMT

The simplest thing to o here is to call Sky, probably to book a home move.

150 is the free number to use from a Sky Mobile or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

Say No when asked if you want a text or to go online then stay on the line.

Re: House Move - Do I keep my existing Sky router?

TimmyBGood — Thu, 12 Sep 2024 17:52:26 GMT

@glaister

Yes, you take the current Hub with you, even if it's not an appropriate model. You are still responsible for its safekeeping if Sky wants it back. Any Q television hardware also goes with you, apart from the dish and its cabling.

No, definitely don't cancel. Book a Home Move and discuss connection options.