topic Reinstate services in Account & Billing

Reinstate services

Katlou — Wed, 11 Sep 2024 17:03:33 GMT

I wanted to join sky mobile but it says my account is locked and I need to reinstate services and everytime I have gone to pay them there is nothing to pay?
can anyone help please

Re: Reinstate services

Mark39 — Wed, 11 Sep 2024 17:35:09 GMT

That's something you'll need to speak to Sky about, I'm afraid. We can ask Sky's messaging team to contact you here, probably tomorrow now, so that you can report it ia a private online chat, if you wish?

Re: Reinstate services

Katlou — Wed, 11 Sep 2024 18:28:43 GMT

Oh that would be fantastic if you could thank you!

Re: Reinstate services

Mark39 — Wed, 11 Sep 2024 18:51:54 GMT

OK, I've alerted Sky and a Community adviser may be able to help you tomorrow via private, online messaging. Look out for a blue/red chat 'bubble' towards the bottom of the page. Replies from Sky may not be instant, so check back from time to time for updates. Once the chat is activated it remains open for 48 hours, after which it will automatically close..

For the detail of how it works see this guide: https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Reinstate services

Lisa-P1987 — Thu, 12 Sep 2024 09:43:08 GMT

Thanks for escalating this. We’ve sent Katlou an invite to chat.