topic Re: Broadband contract £15pm payments taken £41pm in Account & Billing

Broadband contract £15pm payments taken £41pm

Tricia621 — Wed, 11 Sep 2024 11:57:58 GMT

I have started a new contract in August 2024 for broadband at £15 a month fixed for 24 months. However my first and subsequent payments taken have been taken at £41. I have made 4 phone calls to get the matter sorted and still no response apart from being told it was a system error. Apparently a manager has to sort it, but they cannot find the deal. How can I get this resolved, grateful for any advice.

Re: Broadband contract £15pm payments taken £41pm

Daniel0210 — Wed, 11 Sep 2024 12:01:19 GMT

@Tricia621

It's worth pointing out that Sky subscriptions are rarely 'fixed' and you'll be subject to two annual price reviews (normally increases) which are normally in April.

If you’re a new customer your first couple of bills are usually higher, basically due to the dates they cover (more than the usual number of days). In effect you’ll be charged from the date of the activation up until the end of that billed month, and for the next month in advance. Check your future bills to see if they reflect the amount you were expecting. Also see these links
https://www.sky.com/help/articles/understanding-my-bills
and
https://www.sky.com/manage/bill/future

Re: Broadband contract £15pm payments taken £41pm

PandJ2020 — Wed, 11 Sep 2024 12:06:58 GMT

That level of cost can only be possible with a social tariff.

https://www.sky.com/help/articles/sky-social-tariff

I'm not sure if the price is fixed...

Re: Broadband contract £15pm payments taken £41pm

TimmyBGood — Wed, 11 Sep 2024 12:55:05 GMT

@Tricia621

It would be essentially impossible for an Openreach ISP not to make a loss supplying any form of broadband at £15 a month.

Even the social tariff rate is £20 pcm.

Re: Broadband contract £15pm payments taken £41pm

PandJ2020 — Wed, 11 Sep 2024 13:28:08 GMT

@TimmyBGood wrote:
@Tricia621
Even the social tariff rate is £20 pcm.

Indeed, it's a bit of mystery...