https://helpforum.sky.com/t5/Account-Billing/Credit-not-deducted-off-next-bill/m-p/4747091#M229268 <P>You are only talking to other customers here and not Sky support&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4177004">@Erin2411</a>&nbsp;however we can alert Sky's messaging team to your credit issue if you would like as they should be able to issue with with a refund so let us know if you&nbsp;would like them to be alerted, if you do they should make contact via here tomorrow then you have 48 hours to start the chat.</P> Tue, 10 Sep 2024 21:10:02 GMT caesarome 2024-09-10T21:10:02Z https://helpforum.sky.com/t5/Account-Billing/Credit-not-deducted-off-next-bill/m-p/4747079#M229266 I have Credit of £15.49 on my account for cancellation of the broadband and sky boost package. It states that the Credit goes towards paying your next bill(s), however I can't see that this has been done. Please can you sort this out or refund back to my bank. Thanks. Tue, 10 Sep 2024 20:53:40 GMT https://helpforum.sky.com/t5/Account-Billing/Credit-not-deducted-off-next-bill/m-p/4747079#M229266 Erin2411 2024-09-10T20:53:40Z https://helpforum.sky.com/t5/Account-Billing/Credit-not-deducted-off-next-bill/m-p/4747091#M229268 <P>You are only talking to other customers here and not Sky support&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4177004">@Erin2411</a>&nbsp;however we can alert Sky's messaging team to your credit issue if you would like as they should be able to issue with with a refund so let us know if you&nbsp;would like them to be alerted, if you do they should make contact via here tomorrow then you have 48 hours to start the chat.</P> Tue, 10 Sep 2024 21:10:02 GMT https://helpforum.sky.com/t5/Account-Billing/Credit-not-deducted-off-next-bill/m-p/4747091#M229268 caesarome 2024-09-10T21:10:02Z