topic Re: Charged for not returning sky equipment still in use? in Account & Billing

Charged for not returning sky equipment still in use?

ABC123DEF — Tue, 10 Sep 2024 16:32:03 GMT

I renewed my Sky Q contract essentially keeping everything I had before but ignored e-mails and packaging asking for the return of the Sky Q mini box as obviously I still needed this box to view. Now £52 is being charged for non return?

Re: Charged for not returning sky equipment still in use?

Laing1 — Tue, 10 Sep 2024 16:33:50 GMT

@ABC123DEF wrote:

I renewed my Sky Q contract essentially keeping everything I had before but ignored e-mails and packaging asking for the return of the Sky Q mini box as obviously I still needed this box to view. Now £52 is being charged for non return?

@ABC123DEF I wii escalate this to Sky for you but I need to wait for 10 minutes before I can do this

Re: Charged for not returning sky equipment still in use?

SKY1992bf — Tue, 10 Sep 2024 16:34:02 GMT

@ABC123DEF Once your post has been up for 10 minutes I will escalate it to sky for you

Re: Charged for not returning sky equipment still in use?

Laing1 — Tue, 10 Sep 2024 16:44:13 GMT

@ABC123DEF wrote:

I renewed my Sky Q contract essentially keeping everything I had before but ignored e-mails and packaging asking for the return of the Sky Q mini box as obviously I still needed this box to view. Now £52 is being charged for non return?

@ABC123DEF I have escalated this to sky

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https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Charged for not returning sky equipment still in use?

Lisa-P1987 — Wed, 11 Sep 2024 07:29:44 GMT

Thanks for escalating this. We’ve sent ABC123DEF an invite to chat.

Re: Charged for not returning sky equipment still in use?

ABC123DEF — Wed, 11 Sep 2024 08:49:29 GMT

No bubble to chat?

Re: Charged for not returning sky equipment still in use?

caesarome — Wed, 11 Sep 2024 08:51:04 GMT

If you don't see the bubble @ABC123DEF then try using a different browser as the chat invite was sent to you at 8.30 this morning.