topic Re: Bill in Account & Billing

Bill

Leanne2005 — Tue, 10 Sep 2024 14:58:11 GMT

My plan for broadband was 20 pound a month as I was on universal credit and my bill is 40 ?

Re: Bill

cookiemonsteruk — Tue, 10 Sep 2024 15:01:52 GMT

@Leanne2005

If you are still on universal credit you would need to make a new claim for skys social tariff

Re: Bill

Leanne2005 — Tue, 10 Sep 2024 15:07:12 GMT

When I was on phone as new customer just a few days ago I told them I was on universal Credit and they she said it was 20 pounds not 40 and I've just verified my bill and it's saying 40 a month thats not what a signed up for

Re: Bill

Daniel0210 — Tue, 10 Sep 2024 15:11:30 GMT

@Leanne2005

Have you checked the dates for that bill? As a new customer it's likely to be for longer than a month.

Re: Bill

cookiemonsteruk — Tue, 10 Sep 2024 15:15:15 GMT

@Leanne2005

Did they ask for your national insurance number to verify your benefit entitlement?

Re: Bill

Leanne2005 — Tue, 10 Sep 2024 15:17:37 GMT

No never asked for that ?

Re: Bill

cookiemonsteruk — Tue, 10 Sep 2024 15:20:34 GMT

@Leanne2005

Thats the only way they can verify you claim for broadband basics

Could you post you bill?

You may have to call them again to give your national insurance number

Re: Bill

Daniel0210 — Tue, 10 Sep 2024 15:24:37 GMT

@Leanne2005
This link explains the process if you’re eligible for Sky Broadband Basics.
https://www.sky.com/help/articles/sky-social-tariff

As stated, in order for Sky to renew they carry out checks with DWP and they will need your NI number. The social tariff now lasts for 24 months and then reverts to the full cost but if you’re still eligible you will then need to re-apply.

Re: Bill

Leanne2005 — Tue, 10 Sep 2024 15:27:44 GMT

Well that's disgusting telling customers one thing and not doing it ill be putting a complaint in tomorrow anything for a qick sale eh

Thanks for the help

Re: Bill

cookiemonsteruk — Tue, 10 Sep 2024 15:30:25 GMT

@Leanne2005

Its rare but not unheard of . I'd give sky a call as well

Contact sky as below

Follow the link and choose need more help

https://www.sky.com/help/home/

If in the Republic of Ireland go to the bottom of the page and change the flag to Republic of Ireland