topic Charged twice in Account & Billing

Charged twice

TiaBillingsley — Tue, 10 Sep 2024 13:42:39 GMT

Hello, I need help, I've been charged twice this month for sky streaming? Can someone help me?

Re: Charged twice

Daniel0210 — Tue, 10 Sep 2024 13:43:23 GMT

Have you made a manual payment @TiaBillingsley

If you have a continuous payment method set up you should never need to make a manual payment. A credit will appear on your account for the amount you have overpaid. This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would recommend not making manual payments unless requested to by Sky.

However, if you prefer, once your extra payment is showing as a credit we can perhaps get you some help in getting it refunded (within the standard 3-5 working days) through the Messaging Team. Let us know on this thread if you want to do that having confirmed it’s showing as a credit.

Re: Charged twice

TiaBillingsley — Tue, 10 Sep 2024 13:55:34 GMT

Yeah I did do a manual payment as it said the bill wansnt paid when it was but they haven't took it off my next bill

Re: Charged twice

TiaBillingsley — Tue, 10 Sep 2024 14:05:07 GMT

How do you message the team?

Re: Charged twice

Daniel0210 — Tue, 10 Sep 2024 14:15:27 GMT

@TiaBillingsley

We can on,y escalate it once you confirm it's showing as a credit on your Sky account so…?