topic My tv bill in Account & Billing

My tv bill

Vikki731 — Tue, 10 Sep 2024 12:32:08 GMT

I agreed to tv broadband phone for £30.50 a month.

1. My phone no longer works dead tone

2. I agreed to £30.50 a month

3. I'm on basic plan

4. Now being told I owe this months bill of £70.18 or cut off!!!!

5. You call to speak to someone but no...owe money pay the bill then they'll talk to you no other choice

so what do I do...my internet is crap anyways always lagging

6. Not paying that amount

Help if you can

Re: My tv bill

caesarome — Tue, 10 Sep 2024 12:41:12 GMT

Are you a new customer to Sky or have you been with them for a while as it could be a couple of different things that is see your bill as high as that. Either it is because you are a new customer as your first bill covers more than the usual 4 weeks or it could be you had a discount that has now ended, either way the bill will have to be paid.

Re: My tv bill

Mark39 — Tue, 10 Sep 2024 12:43:20 GMT

@Vikki731 wrote:

I agreed to tv broadband phone for £30.50 a month.

1. My phone no longer works dead tone

Is your phone plugged into your broadband Hub?

2. I agreed to £30.50 a month

3. I'm on basic plan

4. Now being told I owe this months bill of £70.18 or cut off!!!!

What does your bill show this month's bill to consist of?

5. You call to speak to someone but no...owe money pay the bill then they'll talk to you no other choice

Yes, Sky won't talk to you if you're in arrears. Best to call before your bill becomes overdue.

so what do I do...my internet is crap anyways always lagging

Have you reported it to Sky?

6. Not paying that amount

Help if you can

Re: My tv bill

PandJ2020 — Tue, 10 Sep 2024 13:16:11 GMT

@Vikki731 wrote:
I agreed to tv broadband phone for £30.50 a month.

When was this?

Initial bills can be higher as they cover a period longer than one month.

...or it was a while ago and your discounts have expired.

Also, any price 'agreed' is an initial amount and will increase (as per the terms of the contract).