topic Re: Email address fraud? in Account & Billing

Email address fraud?

nikki2010 — Tue, 10 Sep 2024 09:57:49 GMT

My ex husband has had Sky TV and broadband put in hos home in his name paying by his bank account, however he has somehow used my email address and I am recieving all his communications and appointments, bills with Sky..... How?

Re: Email address fraud?

PandJ2020 — Tue, 10 Sep 2024 10:08:45 GMT

@nikki2010 wrote:
My ex husband has had Sky TV and broadband put in hos home in his name paying by his bank account, however he has somehow used my email address and I am recieving all his communications and appointments, bills with Sky..... How?

I would presume your email address is nominated for correspondance in his account. Have you asked him?

He needs to go into his account and change the email address under Account Info > Household email address

I doubt there's any 'fraud'.

Re: Email address fraud?

nikki2010 — Tue, 10 Sep 2024 10:30:29 GMT

Yes asked him, he said he has no idea, and don't get me wrong I have no reason to doubt him, we have been divorced 20 years but still friends.

What he's not is tech savy and sayes he has no idea how to get on his account and I live 500 miles away so can't help him very well

Thanks for your response

Re: Email address fraud?

caesarome — Tue, 10 Sep 2024 10:31:31 GMT

As stated above he needs to change the emai registered on his account from yours to his own one.

Re: Email address fraud?

Mark39 — Tue, 10 Sep 2024 10:33:38 GMT

@nikki2010 wrote:

Yes asked him, he said he has no idea, and don't get me wrong I have no reason to doubt him, we have been divorced 20 years but still friends.

What he's not is tech savy and sayes he has no idea how to get on his account and I live 500 miles away so can't help him very well

Thanks for your response

He'll need to change it here: https://www.sky.com/mydetails/account-info