Return of equipment

bielu — Tue, 10 Sep 2024 09:18:37 GMT

I had return the equipment, but still getting emails that I need to return equipment.

I can provide Royal Mail tracking which shows that device was deliver.

Can i get help with it?

Re: Return of equipment

Daniel0210 — Tue, 10 Sep 2024 09:33:45 GMT

@bielu
I’ve escalated your post to Sky and their Messaging Team should contact you later.

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Return of equipment

Mr+Flibbles+86 — Tue, 10 Sep 2024 09:47:13 GMT

Thanks for escalating this. We’ve sent an invite to @bielu to chat.

topic Re: Return of equipment in Account & Billing

Return of equipment

Re: Return of equipment

Re: Return of equipment