topic Re: Credit refund in Account & Billing

Credit refund

Hightowers — Tue, 10 Sep 2024 09:13:51 GMT

I have left Sky and returned my Sky Q box but my account is in credit of £32 approximately when should I expect to receive my refund?

Re: Credit refund

Daniel0210 — Tue, 10 Sep 2024 09:15:31 GMT

@Hightowers
Refunds can take up to 6 weeks from your last day of connection providing the payment method is still active on your Sky account. (This will take longer if the payment method has been cancelled as Sky will have to manually raise a cheque and post it to you).

If you wish we can help get it refunded within 3-5 working days via the Messaging Team on here. Let us know on this thread if that’s what you want to do but we need confirmation it’s currently showing as a credit on your Sky account.

Re: Credit refund

Hightowers — Tue, 10 Sep 2024 09:17:38 GMT

Hi yes I would like it sorted by the messaging team and it is showing as credit on my account thanks

Re: Credit refund

caesarome — Tue, 10 Sep 2024 09:18:18 GMT

@Hightowers

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

Re: Credit refund

Daniel0210 — Tue, 10 Sep 2024 09:18:30 GMT

@Hightowers
I’ll escalate your original post to Sky when it’s more than the obligatory ten minutes old and their Messaging Team should contact you later.

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Credit refund

Hightowers — Tue, 10 Sep 2024 09:20:16 GMT

@Daniel0210

Many thanks for the assistance

Re: Credit refund

Mr+Flibbles+86 — Tue, 10 Sep 2024 09:20:22 GMT

Thanks for escalating this. We’ve sent an invite to @Hightowers to chat.