topic Re: Bill in Account & Billing

Bill

Doiger91 — Mon, 09 Sep 2024 22:23:35 GMT

I recently cancelled sky broadband, my last day of usage was 28th July. Over of few months of overpaying the difference, sky is refunding me in credit back this month, how does this get paid? My bill is 9th of each month, but haven't been charged or refunded. How does this process work?

Re: Bill

Daniel0210 — Tue, 10 Sep 2024 03:38:08 GMT

@Doiger91
Refunds can take up to 6 weeks from your last day of connection providing the payment method is still active on your Sky account. (This will take longer if the payment method has been cancelled as Sky will have to manually raise a cheque and post it to you).

If you wish we can help get it refunded within 3-5 working days via the Messaging Team on here. Let us know on this thread if that’s what you want to do but we need confirmation it’s currently showing as a credit on your Sky account.

Re: Bill

Doiger91 — Tue, 10 Sep 2024 08:51:57 GMT

Re: Bill

Doiger91 — Tue, 10 Sep 2024 08:53:28 GMT

This is something I would like to do. Are you able to get in touch with the messaging team, and get a refund in 3-5 working days:

Re: Bill

caesarome — Tue, 10 Sep 2024 08:58:34 GMT

@Doiger91

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

Re: Bill

Lisa-P1987 — Tue, 10 Sep 2024 09:30:26 GMT

Thanks for escalating this. We’ve sent Doiger91 an invite to chat.