topic Re: Not received Sky return package in Account & Billing

Not received Sky return package

Rajkumar — Mon, 09 Sep 2024 18:56:06 GMT

I requested a sky return package on 02 August stating I would move out of the UK by 15th September, but till now the package has not been received. I called back around 01 Sep to check the status, but still no action. I want to understand whether I will be charged for Sky not sending the return package on time.

Re: Not received Sky return package

Mark39 — Mon, 09 Sep 2024 19:00:04 GMT

Have you given notice to cancel your Sky services?

Re: Not received Sky return package

Rajkumar — Mon, 09 Sep 2024 19:34:28 GMT

Yes , I had given a request for closure on 01st September. On that same call they confirmed soon you will receive a package but still nothing happened

Re: Not received Sky return package

Daniel0210 — Mon, 09 Sep 2024 19:38:38 GMT

@Rajkumar
If you’ve successfully cancelled Sky should send out returns packaging near the end of any cancellation period, [14 days for Broadband] [31 days for Sky Q].

You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.

Re: Not received Sky return package

Mark39 — Mon, 09 Sep 2024 19:42:06 GMT

You can either call Sky to ask for it to be re-sent (it may not arrive in time, though) or use your own packaging and a pre-paid return label to send back the equipment, as explained here: https://www.sky.com/help/articles/return-or-recycle-sky-equipment