https://helpforum.sky.com/t5/Account-Billing/How-long-should-I-expect-a-reply-to-my-email/m-p/4745446#M229100 <P>Sky don't typically use emails as a way of customers contacting them, so its likely no one at Sky will read or acknowledge the email you sent in any way.</P><P>&nbsp;</P><P>You will need to call Sky to discuss.</P><P>&nbsp;</P><P>You can call on 150 from a Sky Talk Line or Sky Mobile.<BR /><BR />If you haven't got a current Sky Mobile or Sky Talk this link should help:<BR /><A href="https://www.sky.com/help/home" target="_blank">https://www.sky.com/help/home</A> Scroll down and click on ‘Need more help’ and it provides a 0333 number. If you are in the ROI on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.</P> Mon, 09 Sep 2024 14:25:24 GMT MarkGoldsmith 2024-09-09T14:25:24Z https://helpforum.sky.com/t5/Account-Billing/How-long-should-I-expect-a-reply-to-my-email/m-p/4745395#M229090 <P>Received 2 conflicting emails regarding the future price of my broadband service.</P><P>The first said that my discount has ended but a new discount has been added. Said I can cancel but if I'd like to continue with the new discount to do nothing.</P><P>The second said my discount has ended and there will be a new price from Oct.</P><P>Replied to the 2nd email with an attached copy of the first.</P><P>That was a week ago.</P><P>&nbsp;</P> Mon, 09 Sep 2024 13:48:29 GMT https://helpforum.sky.com/t5/Account-Billing/How-long-should-I-expect-a-reply-to-my-email/m-p/4745395#M229090 Andrew190 2024-09-09T13:48:29Z https://helpforum.sky.com/t5/Account-Billing/How-long-should-I-expect-a-reply-to-my-email/m-p/4745446#M229100 <P>Sky don't typically use emails as a way of customers contacting them, so its likely no one at Sky will read or acknowledge the email you sent in any way.</P><P>&nbsp;</P><P>You will need to call Sky to discuss.</P><P>&nbsp;</P><P>You can call on 150 from a Sky Talk Line or Sky Mobile.<BR /><BR />If you haven't got a current Sky Mobile or Sky Talk this link should help:<BR /><A href="https://www.sky.com/help/home" target="_blank">https://www.sky.com/help/home</A> Scroll down and click on ‘Need more help’ and it provides a 0333 number. If you are in the ROI on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.</P> Mon, 09 Sep 2024 14:25:24 GMT https://helpforum.sky.com/t5/Account-Billing/How-long-should-I-expect-a-reply-to-my-email/m-p/4745446#M229100 MarkGoldsmith 2024-09-09T14:25:24Z