topic Re: Another demand for equipment return in Account & Billing

Another demand for equipment return

DCP — Mon, 09 Sep 2024 13:40:17 GMT

I returned equipment on 24th August 2024. I have proof of posting and an e mail confirmation from Sky. But yesterday I got another reminder. What do I do?

Re: Another demand for equipment return

Daniel0210 — Mon, 09 Sep 2024 13:42:11 GMT

@DCP
It’s Unipart that deal with returns and they are taking a number of weeks to process equipment at their warehouse. As you have the proof of posting we can maybe get you some help from the Messaging Team. Let us know if you want to do that.

If you have the proof it should be a fairly straightforward process.

Please don’t try to post an image of the Royal Mail tracking or postal receipt as Sky don’t like them on the forum.

Re: Another demand for equipment return

DCP — Mon, 09 Sep 2024 13:44:39 GMT

Yes. Please try to get us some help from Messaging Team. Thank you

Re: Another demand for equipment return

Daniel0210 — Mon, 09 Sep 2024 13:48:43 GMT

@DCP
I’ll escalate your original post to Sky when it’s more than the obligatory ten minutes old and their Messaging Team should contact you later.

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Another demand for equipment return

Daniel0210 — Mon, 09 Sep 2024 13:51:24 GMT

@DCP

Now escalated.

Re: Another demand for equipment return

Tom-W19 — Mon, 09 Sep 2024 13:53:46 GMT

Thanks for escalating. We've sent an invite to @DCP.

Re: Another demand for equipment return

DCP — Mon, 09 Sep 2024 14:19:49 GMT

Hi. All sorted now. Thank you.

Re: Another demand for equipment return

Daniel0210 — Mon, 09 Sep 2024 14:20:44 GMT

@DCP wrote:

Hi. All sorted now. Thank you.

@DCP

That was quick and painless.