topic Re: Cancel without calling. in Account & Billing

Cancel without calling.

Anonymous — Mon, 09 Sep 2024 11:37:17 GMT

How do I cancel without a phone call?

I have tried via the text service, the online messaging service is unavailable to me I have tried via email.

i will not endure a retentions phone call

Re: Cancel without calling.

caesarome — Mon, 09 Sep 2024 12:12:57 GMT

If this messaging service isn't available then you will either have to keep checking until it is or you will have to call as there is no other way this can be done.

Re: Cancel without calling.

Anonymous — Mon, 09 Sep 2024 12:39:09 GMT

I did not have to call to subscribe. I will not call to cancel.

Re: Cancel without calling.

Daniel0210 — Mon, 09 Sep 2024 12:45:31 GMT

@Anonymous

The information from @caesarome is correct.

To cancel all your TV subscription, if you’re out of contract you’ll need to give Sky the required 31 days notice. The latest T’s and C’s explicitly state you can’t cancel when still in a minimum term deal unless Sky agree. If they agree you’ll have to pay the remainder of your discounted term.

Select ‘Need more help’ at the bottom of the following link which will lead to contact details.
https://www.sky.com/help/articles/cancel-sky-tv#contact-leave
(Make sure the flag in the bottom right corner is the correct one ie; UK or ROI).
UK customer ~ The link may include an email link and also a Message Us option (which is normally available between 9am and 7.30pm).
ROI customer ~ it’s only by calling Sky Ireland or writing in.

If you are cancelling Sky Q, return packaging will be sent out near the end of your notice period. Obtain proof of posting and keep it safe and indefinitely.

▪️

To cancel Sky Broadband and Sky Talk totally, or if you’re moving to a provider like Virgin Media or City Fibre etc who don’t use the Openreach set up, you'll have to contact Sky and give the required notice of 14 days, but if you are still in the initial 18 months deal Sky could impose cancellation charges. This link may help https://www.sky.com/help/articles/cancel-sky-broadband

If you are changing to another provider who also uses the Openreach infrastructure then join up with them and they should contact Sky on your behalf.

Return packaging for any equipment Sky expect back will be sent out to you near the end of the notice period. Remember to keep any proof of posting indefinitely.

Re: Cancel without calling.

Anonymous — Mon, 09 Sep 2024 12:46:51 GMT

I did not have to call to subscribe. I will not call to cancel.

Re: Cancel without calling.

caesarome — Mon, 09 Sep 2024 12:48:01 GMT

@Anonymous wrote:

I will not call to cancel.

Then you will have to wait on the messaging service to become available.

Re: Cancel without calling.

Daniel0210 — Mon, 09 Sep 2024 12:48:53 GMT

@Anonymous wrote:

I did not have to call to subscribe. I will not call to cancel.

@Anonymous

You've said that already. We are customers here merely advising you how to cancel TV and/or broadband/talk.

Re: Cancel without calling.

Anonymous — Mon, 09 Sep 2024 12:57:28 GMT

And I'll say it again.

Re: Cancel without calling.

Doc5907 — Mon, 09 Sep 2024 12:58:33 GMT

Didn't you used to be able to cancel by written letter or is that no longer possible ?

Re: Cancel without calling.

Anonymous — Mon, 09 Sep 2024 13:00:25 GMT

Email appears to be making progress if you tell them you will not answer a call and that attempting to contact you that way constitutes harassment. Also cc'ing the CEO.

Re: Cancel without calling.

Daniel0210 — Mon, 09 Sep 2024 13:05:22 GMT

The link provided earlier does give email details and a postal address although I believe Sky still have to speak to you to clear the security questions.

Re: Cancel without calling.

Anonymous — Mon, 09 Sep 2024 13:38:40 GMT

Sky have confirmed they will cancel my subscription via email. There is an email address you can use to contact them but posting it will get the post deleted, this is anti consumer. It should not require more than a click on your account page to do this.

Re: Cancel without calling.

PandJ2020 — Mon, 09 Sep 2024 15:45:56 GMT

The email address is so secret they put it in plain sight on the contract everyone agreed...

Re: Cancel without calling.

Daniel0210 — Mon, 09 Sep 2024 16:00:06 GMT

And the link provided earlier gave the email route.

Re: Cancel without calling.

TimmyBGood — Tue, 10 Sep 2024 12:01:16 GMT

@Anonymous wrote:

It should not require more than a click on your account page to do this.

The Digital Markets, Competition and Consumers Act, which made it through right at the end of the last Parliament, contains provision for making the availability of online cancellation mandatory for subscription service taken out that way.

Re: Cancel without calling.

Natsy1 — Fri, 03 Jan 2025 12:00:44 GMT

What's the email address please

Re: Cancel without calling.

caesarome — Fri, 03 Jan 2025 12:02:42 GMT

@Natsy1

It is an email form that can be found here:

https://www.sky.com/help/articles/cancel-sky-tv

Select "No, I still need help" at the bottom of the page on the above link.

Re: Cancel without calling.

smoggy71 — Tue, 28 Jan 2025 11:40:29 GMT

Looks like they've shut that option down since you posted it. I've been with Sky a long time, but this kind of nonsense makes me less likely to return.

Re: Cancel without calling.

Mark39 — Tue, 28 Jan 2025 13:47:03 GMT

@smoggy71 wrote:

Looks like they've shut that option down since you posted it. I've been with Sky a long time, but this kind of nonsense makes me less likely to return.

Nope, it's still there, and just now the chat option is available.

Re: Cancel without calling.

harryposter — Tue, 28 Jan 2025 14:07:54 GMT

The email option is, conveniently, greyed out with the following text: "Sorry, after checking your account, we won't be able to manage your request via our online form."

What a surprise...