topic Re: Sky Signature Query in Account & Billing

Sky Signature Query

NigelBond — Sun, 08 Sep 2024 18:56:58 GMT

I noticed today that I was paying £162 a month for Sky, Sky Sports+, Sky Cinema, Sky Talk and Broadband.

That's way too expensive SO I decided to get rid of Cinema, which I never watch, and Sport which isn't worth £38 a month to me

So I went on online chat and I was told I could get all the same packages and faster broadband for £123 a month, by going onto Sky Signature. He also said that was only £4 a month dearer than if I cancel Cinema And Sports.

So I went with that deal, but my estimated bill for Oct and Nov is showing as £147. I can't see how it's going to come down to £123.The assistant did say it might be higher for the next couple of months. But I'm concerned that was said just to stop me cancelling before the cooling off period.

I feel I may have been taken for a ride. Any thoughts? Thanks

Re: Sky Signature Query

twilight+princess — Sun, 08 Sep 2024 19:01:06 GMT

I would check your future bills & if these show an incorrect amount you'll have to give Sky a call.

Re: Sky Signature Query

caesarome — Sun, 08 Sep 2024 19:05:22 GMT

You must have been on an old base package as Sky Signature has been the default one for a few years so by changing it can sometimes save you money. Due to the way the billing works it might be that you next few bills are higher due to the fact we pay in advance so a future bill could cover a longer period that the usual 4 weeks as it will be back dated to the date you made this change on so for now all you can do is to keep an eye on your future bills and if they continue to show that bill will rise then contact Sky again giving then the date and time you spoke to them about this so if needs be they can listen to what was said to you.

Re: Sky Signature Query

SKY1992bf — Sun, 08 Sep 2024 19:06:45 GMT

@NigelBond your first couple of bills after a change can indeed be higher but from month 3 they should reflect the new agreed price so as @twilight+princess suggested check your future bills

Re: Sky Signature Query

NigelBond — Sun, 08 Sep 2024 20:03:26 GMT

Thanks for the responses. I hadn't heard of Sky Signature until today, so, yes, I must have been on an old package.

I expected the estimated bill for September to be out, as obviously I've made this change part way through September. It's estimated at around £145 for September so I was surprised that Oct and Nov's estimated bills were then £2 dearer. But it sounds like this could be normal, from what you all say, so I'll keep an eye on it to see what happens

Thanks again