topic Returning to sky in Account & Billing

Returning to sky

Kittykatgone — Sun, 08 Sep 2024 14:24:12 GMT

Hi all,

I left sky over a year or so ago and I would like to return. My old account is still active but I'm finding it difficult to change my addresss and add new products. Please can you help?

many thanks

Re: Returning to sky

GD1 — Sun, 08 Sep 2024 14:31:11 GMT

@Kittykatgone As you left Sky and then returned after being away for a year then your account will have been closed as you have discovered so you will need to set up a new Sky ID.

If you want to use the same email address then you need to remove it from the old account first as this will then free it up allowing it to be used when setting your new ID up. You can do this by logging into the old account here:

https://www.sky.com/myaccount/my-details

Then delete the email address by providing another one and logout of this account, this will then free it up to use when setting up your new Sky ID:

https://www.sky.com/help/diagnostics/sky-id/sky-id

Re: Returning to sky

caesarome — Sun, 08 Sep 2024 15:09:30 GMT

@Kittykatgone wrote:

I left sky over a year or so ago and I would like to return. My old account is still active but I'm finding it difficult to change my addresss and add new products.

I would give Sky a call as you might be able to continue using that account if it wasn't 18/24 months ago that you left.

150 is the free number to use from a Sky Mobile or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

Say No when asked if you want a text or to go online then stay on the line.