topic Cannot set up direct debit. in Account & Billing

Cannot set up direct debit.

MichaelEnniskil — Sat, 07 Sep 2024 21:26:46 GMT

When i try to set up direct debit it shows error page. Tried it for two months - no luck. Is there a way to set up it without calling them? Maybe chat support?

Re: Cannot set up direct debit.

caesarome — Sat, 07 Sep 2024 21:33:46 GMT

What services from Sky do you have and up to now how have you been paying the bills ?

Re: Cannot set up direct debit.

MichaelEnniskil — Sat, 07 Sep 2024 21:37:39 GMT

Broadband

Payment method now: "Pay monthly by debit or credit card". But I want to have direct debit set up

Re: Cannot set up direct debit.

caesarome — Sat, 07 Sep 2024 21:41:31 GMT

Can you see your bill here without any error:

https://www.sky.com/bill/tv-broadband-talk

Re: Cannot set up direct debit.

MichaelEnniskil — Sat, 07 Sep 2024 21:44:42 GMT

Yes of course I can see my bill there. I pay it every month. That's where I try to change payment method

Re: Cannot set up direct debit.

caesarome — Sat, 07 Sep 2024 21:48:46 GMT

Do you see the same error both online and via the MySky app, if so then there only way around this is by calling.

150 is the free number to use from a Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

Say No when asked if you want a text or to go online then stay on the line.