topic Re: Sky booster return in Account & Billing

Sky booster return

Nicholas37 — Sat, 07 Sep 2024 12:58:33 GMT

I have received a text and message to my sky account saying I have not returned my Sky booster along with all the other sky equipment I returned and will be charged for it. I did return the booster. I have proof of postage but I don't know if that will help as the items inside the box are not shown on the proof.

Re: Sky booster return

Daniel0210 — Sat, 07 Sep 2024 13:00:24 GMT

@Nicholas37
I’ll escalate your original post to Sky when it’s more than the obligatory ten minutes old and their Messaging Team should contact you later.

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Sky booster return

Daniel0210 — Sat, 07 Sep 2024 13:08:24 GMT

@Nicholas37

Now escalated.

Re: Sky booster return

Lisa-P1987 — Sat, 07 Sep 2024 13:09:08 GMT

Thanks for escalating this. We’ve sent Nicholas37 an invite to chat.

Re: Sky booster return

Fingers1969 — Thu, 17 Oct 2024 21:36:02 GMT

Hi could you do the same for me and escalate this as I have exactly the same problem.thank you

Re: Sky booster return

Mark39 — Thu, 17 Oct 2024 21:39:04 GMT

@Fingers1969 wrote:

Hi could you do the same for me and escalate this as I have exactly the same problem.thank you

Proof of postage?

Re: Sky booster return

Fingers1969 — Thu, 17 Oct 2024 21:40:58 GMT

Yes sky hub and booster all in the same box but says booster not received.

Re: Sky booster return

lettice — Fri, 18 Oct 2024 02:50:29 GMT

@Fingers1969

I've escalated this to Sky and they should be in touch with you soon about it.
Look out for a message from Sky on your email and Sky Community private messages.
Look out for the blue chat bubble within your Sky community.
More about an escalation here;

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky booster return

Fingers1969 — Fri, 18 Oct 2024 04:36:18 GMT

Thank you for your help atb

Re: Sky booster return

Addie15 — Fri, 18 Oct 2024 07:38:19 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Fingers1969.