https://helpforum.sky.com/t5/Account-Billing/Paid-twice/m-p/4743394#M228833 Paid bill twice told refund hasn't been refunded Fri, 06 Sep 2024 19:01:09 GMT Luizaq23Lee 2024-09-06T19:01:09Z https://helpforum.sky.com/t5/Account-Billing/Paid-twice/m-p/4743394#M228833 Paid bill twice told refund hasn't been refunded Fri, 06 Sep 2024 19:01:09 GMT https://helpforum.sky.com/t5/Account-Billing/Paid-twice/m-p/4743394#M228833 Luizaq23Lee 2024-09-06T19:01:09Z https://helpforum.sky.com/t5/Account-Billing/Paid-twice/m-p/4743396#M228834 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4173241">@Luizaq23Lee</a>&nbsp;wrote:<BR />Paid bill twice told refund hasn't been refunded<HR /></BLOCKQUOTE> <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4173241">@Luizaq23Lee</a>&nbsp;</P> <P>Sounds like you made an unnecessary manual payment.If you have a continuous payment method set up you should never need to make a manual payment. A credit will appear on your account for the amount you have overpaid. This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would recommend not making manual payments unless requested to by Sky.<BR /><BR />However, if you prefer, once your extra payment is showing as a credit we can perhaps get you some help in getting it refunded (within the standard 3-5 working days) through the Messaging Team. Let us know on this thread if you want to do that <STRONG>having confirmed it’s showing as a credit.</STRONG></P> Fri, 06 Sep 2024 19:06:11 GMT https://helpforum.sky.com/t5/Account-Billing/Paid-twice/m-p/4743396#M228834 Daniel0210 2024-09-06T19:06:11Z