topic Re: Credit refund in Account & Billing

Re: Credit refund

JamesM1980 — Fri, 06 Sep 2024 17:55:41 GMT

Hi please could you send me an invite to chat?

Re: Credit refund

caesarome — Fri, 06 Sep 2024 18:18:55 GMT

@JamesM1980

I am not sure what is happening here so I have moved your post to it's own topic and have escalated your post again so it should now be tomorrow morning that contact is made. If again this doesn't post back here to let us know.

Re: Credit refund

JamesM1980 — Fri, 06 Sep 2024 19:42:09 GMT

Thanks for your help on this. Bit rubbish that the process to refund credit on closed accounts has to involve non-sky employees on a forum but I do appreciate you helping me !

Re: Credit refund

Moo5 — Tue, 10 Sep 2024 08:52:11 GMT

Can someone please send the chat invite thing so I can try to get the refund started please.

Re: Credit refund

caesarome — Tue, 10 Sep 2024 08:56:41 GMT

@Moo5

Do you see a credit on your account ?

Re: Credit refund

Moo5 — Tue, 10 Sep 2024 09:01:19 GMT

Where would I see that?

Re: Credit refund

caesarome — Tue, 10 Sep 2024 09:09:57 GMT

It would be shown on your bill available via the Mysky app or online here:

https://www.sky.com/bill/tv-broadband-talk

Re: Credit refund

Moo5 — Tue, 10 Sep 2024 09:14:06 GMT

Okay the bill for September shows £0 and the bill dated 5th October shows as -£44.

Re: Credit refund

caesarome — Tue, 10 Sep 2024 09:16:17 GMT

-£44 is the credit so to get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

Re: Credit refund

Mr+Flibbles+86 — Tue, 10 Sep 2024 09:18:49 GMT

Thanks for escalating this. We’ve sent an invite to @Moo5 to chat.

Re: Credit refund

Moo5 — Tue, 08 Oct 2024 11:17:13 GMT

Could I please have a chat invite to get my refund. Account is in credit.

Re: Credit refund

Daniel0210 — Tue, 08 Oct 2024 11:25:39 GMT

@Moo5

Your post was escalated for a chat a few weeks ago so what was the outcome of that?

Re: Credit refund

Moo5 — Tue, 08 Oct 2024 11:32:05 GMT

They couldn't refund at the time. I didn't follow up any further at the time. My sky account currently shows credit.

Re: Credit refund

Daniel0210 — Tue, 08 Oct 2024 11:37:15 GMT

@Moo5
I’ve re-escalated your post to Sky and their Messaging Team should contact you later.

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Credit refund

Mr+Flibbles+86 — Tue, 08 Oct 2024 11:37:28 GMT

Thanks for escalating this. We’ve sent an invite to @Moo5 to chat.