topic Re: Credit refund in Account & Billing

Re: Credit refund

Lotus1 — Fri, 06 Sep 2024 15:59:19 GMT

Hi, I'm also waiting for a credit refund due to cancelling the service. Can someone help? Thanks a lot.

Re: Credit refund

caesarome — Fri, 06 Sep 2024 16:01:28 GMT

@Lotus1

Can you confirm that you see the credit on your account ?

Re: Credit refund

Lotus1 — Fri, 06 Sep 2024 16:05:00 GMT

yes, it's a 37.45 pound credit

Re: Credit refund

caesarome — Fri, 06 Sep 2024 16:14:36 GMT

@Lotus1

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

Re: Credit refund

Lisa-P1987 — Sat, 07 Sep 2024 08:02:35 GMT

Thanks for escalating this. We’ve sent Lotus1 an invite to chat.

Re: Credit refund

caesarome — Sat, 07 Sep 2024 09:09:21 GMT

@Lisa-P1987

You have sent this to me in error so @Lotus1 will need contacting.

Re: Credit refund

Lotus1 — Mon, 30 Sep 2024 21:40:21 GMT

Hi @caesarome Could you reactivate a chat bubble, please? I think I missed it. Thank you very much!

Re: Credit refund

caesarome — Mon, 30 Sep 2024 21:47:11 GMT

I have alerted Sky again for you @Lotus1 so they should send you the chat bubble invite sometime tomorrow morning.

Re: Credit refund

Addie15 — Tue, 01 Oct 2024 07:34:01 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Lotus1.