topic Re: Not received a refund/compensation in Account & Billing

Not received a refund/compensation

KHam123 — Fri, 06 Sep 2024 13:23:44 GMT

Hi,

I received an email saying I was due a refund/compensation of £30.49 after leaving Sky on the 17th July but I am still waiting for this to show in my bank account.
What can I do about this as I'm still entitled to that money.

Re: Not received a refund/compensation

PandJ2020 — Fri, 06 Sep 2024 13:25:04 GMT

Is your account showing a credit of that amount?

Re: Not received a refund/compensation

KHam123 — Fri, 06 Sep 2024 13:25:42 GMT

I no longer have an account with Sky as I have left. I was told by someone from Sky it would go into my bank account.

Re: Not received a refund/compensation

Daniel0210 — Fri, 06 Sep 2024 13:26:00 GMT

@KHam123
Refunds can take up to 6 weeks from your last day of connection providing the payment method is still active on your Sky account. (This will take longer if the payment method has been cancelled as Sky will have to manually raise a cheque and post it to you).

If you wish we can help get it refunded within 3-5 working days via the Messaging Team on here. Let us know on this thread if that’s what you want to do but we need confirmation it’s currently showing as a credit on your Sky account.

Re: Not received a refund/compensation

GD1 — Fri, 06 Sep 2024 13:27:03 GMT

@KHam123 wrote:

I no longer have an account with Sky as I have left. I was told by someone from Sky it would go into my bank account.

You do, it will be closed but you do have an account, so does a credit show there?

Re: Not received a refund/compensation

KHam123 — Fri, 06 Sep 2024 13:27:24 GMT

Hi,

it's been longer than 6 weeks and still no refund. If you could help that would be great.

thanks

Re: Not received a refund/compensation

KHam123 — Fri, 06 Sep 2024 13:28:09 GMT

There is no credit anywhere. Like I said the person from Sky told me it would go into my bank, not into my credit as I no longer have any of their products or am not in a contract with them.

Re: Not received a refund/compensation

PandJ2020 — Fri, 06 Sep 2024 14:40:24 GMT

@KHam123 wrote:
There is no credit anywhere. Like I said the person from Sky told me it would go into my bank, not into my credit as I no longer have any of their products or am not in a contract with them.

But you should still be able to log into your account even if you no longer have any products -have you tried?

Re: Not received a refund/compensation

KHam123 — Fri, 06 Sep 2024 14:45:41 GMT

Yes I've tried already. There is nothing showing.

Re: Not received a refund/compensation

KHam123 — Fri, 06 Sep 2024 14:47:31 GMT

The payment method is still active on my Sky account and I've received no refund and there is no credit on my account.
if you could help me get the refund via the messaging team I would be grateful.
how long does that take?

thanks

Re: Not received a refund/compensation

Daniel0210 — Fri, 06 Sep 2024 14:49:47 GMT

@KHam123

I think you'll need to persevere on the phone. We normally only escalate to the Messaging Team when the customer confirms the credit is showing on their Sky account, which it should be in your case.

Re: Not received a refund/compensation

KHam123 — Fri, 06 Sep 2024 14:50:35 GMT

I can't find anything that says it's on my account? When I log in it just says sign up to broadband or tv

Re: Not received a refund/compensation

KHam123 — Fri, 06 Sep 2024 14:52:54 GMT

Hi,

Ive managed to find it and I actually have £78.30 as credit in my account.

can you now help me get this back into my bank account via the messaging team?

Re: Not received a refund/compensation

Mr+Flibbles+86 — Fri, 06 Sep 2024 15:02:39 GMT

Thanks for escalating this. We’ve sent an invite to @KHam123 to chat.

Re: Not received a refund/compensation

caesarome — Fri, 06 Sep 2024 15:02:54 GMT

@KHam123

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

Re: Not received a refund/compensation

KHam123 — Fri, 06 Sep 2024 15:04:53 GMT

Thanks I've sent a message

Re: Not received a refund/compensation

Mr+Flibbles+86 — Fri, 06 Sep 2024 15:06:30 GMT

Chat started