topic Re: failed direct debit in Account & Billing

Re: failed direct debit

mkonsky — Fri, 06 Sep 2024 09:45:22 GMT

i'm trying to set up a new direct debit, but everytime i press confirm (after painfully reading over the details to make sure there all correct) it just comes up with a message "oops" cant at the moment.

help please

Re: failed direct debit

caesarome — Fri, 06 Sep 2024 12:13:40 GMT

@mkonsky

All you can do is to call Sky to ask them to do this for you.

150 is the free number to use from a Sky Mobile or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

Say No when asked if you want a text or to go online then stay on the line.

Re: failed direct debit

SKY1992bf — Fri, 06 Sep 2024 12:17:33 GMT

@mkonsky if you're a new customer then you can't change payment until two full billing cycles are completed

Re: failed direct debit

mkonsky — Fri, 06 Sep 2024 12:19:03 GMT

thanks for getting back to me, i've been a customer for three years