topic Re: Payment problem in Account & Billing

Payment problem

Faithford — Fri, 06 Sep 2024 08:03:46 GMT

So basically my mobile bill is supposed to go out at a certain time in the month every month, but it doesn't. When they attempt to then try and take payment sometimes I don't have enough money in my account. They should be taking the payment on the day they say.

Re: Payment problem

GD1 — Fri, 06 Sep 2024 08:12:00 GMT

@Faithford Sky will take payment on or around the due date, if that's a weekend then they take payment the next working day normally.

Have you checked you have the correct date setup in your Sky account?

Re: Payment problem

Faithford — Fri, 06 Sep 2024 08:29:51 GMT

It usually is a lot longer than a few days and usually is on a week day. It's frustrating as when they do decide to take the money out it isn't there.

Re: Payment problem

caesarome — Fri, 06 Sep 2024 09:02:26 GMT

What is your usual payment date each month ?

Re: Payment problem

PandJ2020 — Fri, 06 Sep 2024 09:03:13 GMT

Your selected payment date is the earliest they will collect it.

As noted, it can be several days later - always on a weekday and sometimes even a little later for bank holidays.

Failed collections are reattempted 10 days later.