topic Re: Credit refund in Account & Billing

Credit refund

Angela734 — Mon, 08 Jul 2024 02:56:41 GMT

Hi I'm still waiting on a credit refund after cancelling my Sky package since May. How long does this normally take. Thank you

Re: Credit refund

Daniel0210 — Mon, 08 Jul 2024 04:16:17 GMT

@Angela734
Refunds can take up to 6 weeks from your last day of connection providing the payment method is still active on your Sky account. This will be longer if the payment method has been cancelled as Sky will have to manually raise a cheque and post it to you.

If you’d rather, we can help get it refunded within 3-5 working days via the Messaging Team on here. Let us know on this thread if that’s what you want to do but we need confirmation it’s showing as a credit on your Sky account.

Re: Credit refund

Angela734 — Mon, 08 Jul 2024 04:31:19 GMT

Hi that would be great please if you could assist with getting my refund in 3-5 days. What do I need to do my end. Many thanks

Re: Credit refund

Daniel0210 — Mon, 08 Jul 2024 04:36:11 GMT

@Angela734

Can you firstly confirm it's showing as a credit on your Sky account?

Re: Credit refund

Angela734 — Mon, 08 Jul 2024 04:45:25 GMT

Yes it's showing as credit I can do a screen shot if needed

Re: Credit refund

Daniel0210 — Mon, 08 Jul 2024 04:50:37 GMT

@Angela734

No need for the screenshot.

I’ve escalated your post to Sky and their Messaging Team should contact you later.

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Credit refund

Angela734 — Mon, 08 Jul 2024 06:00:47 GMT

Thank you so much for your help

Re: Credit refund

Mr+Flibbles+86 — Mon, 08 Jul 2024 07:00:09 GMT

Thanks for escalating this. We’ve sent an invite to @Angela734 to chat.

Re: Credit refund

Mark8881 — Wed, 31 Jul 2024 12:02:09 GMT

Hi,

I'm also waiting on a credit refund if someone can help?

Re: Credit refund

caesarome — Wed, 31 Jul 2024 12:13:27 GMT

@Mark8881

We can help if you can let us know what this credit is from, is it due to an overpayment or are you no longer a customer of Sky ?

Re: Credit refund

Mark8881 — Wed, 31 Jul 2024 12:15:13 GMT

Thank you. No longer a customer.

Re: Credit refund

caesarome — Wed, 31 Jul 2024 12:18:50 GMT

@Mark8881

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

Re: Credit refund

Addie15 — Wed, 31 Jul 2024 13:05:53 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Mark8881.

Re: Credit refund

felix22 — Thu, 08 Aug 2024 12:50:15 GMT

Hi, I'm also looking for a credit refund please. thank you

Re: Credit refund

caesarome — Thu, 08 Aug 2024 12:51:56 GMT

Do you see a credit on your account @felix22 and if so what is this from, an overpayment or is it because you have now left Sky ?

Re: Credit refund

felix22 — Thu, 08 Aug 2024 12:53:13 GMT

thanks for the reply. it is because I have left sky, thanks

Re: Credit refund

caesarome — Thu, 08 Aug 2024 12:55:19 GMT

@felix22

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

Re: Credit refund

Greenfingers001 — Thu, 08 Aug 2024 12:57:17 GMT

Thanks for escalating this. We’ve sent @felix22 an invite to chat.

Re: Credit refund

Paul_T — Sat, 17 Aug 2024 14:35:36 GMT

I am also awaiting a credit refund

Cancelled Sky TV and was told would be due a refund on 16/07/24 but still waiting - showing as due a refund on last bill.

Have tried calling twice today but after being on hold for 15 mins the calls have just disconnected both times shortly after on hold music stops.

Re: Credit refund

Daniel0210 — Sat, 17 Aug 2024 14:36:56 GMT

@Paul_T
Refunds can take up to 6 weeks from your last day of connection providing the payment method is still active on your Sky account. This will be longer if the payment method has been cancelled as Sky will have to manually raise a cheque and post it to you.

If you wish we can help get it refunded within 3-5 working days via the Messaging Team on here. Let us know on this thread if that’s what you want to do but we need confirmation it’s currently showing as a credit on your Sky account.