topic Re: Need to talk to someone in Account & Billing

Need to talk to someone

Emma-louise1 — Fri, 06 Sep 2024 07:56:22 GMT

Need to talk to someone about my bill and a can't phone

Re: Need to talk to someone

GD1 — Fri, 06 Sep 2024 08:00:48 GMT

@Emma-louise1 Why can't you phone? Are your services restricted?

Re: Need to talk to someone

Emma-louise1 — Fri, 06 Sep 2024 08:02:57 GMT

Because it's been restricted and I have money to get it off and sky wants to full amount that I have not got and a would like for someone to phone me please

Re: Need to talk to someone

MarkGoldsmith — Fri, 06 Sep 2024 08:07:54 GMT

Unfortunately that is Skys policy. It's an automated system that can't be manually overriden and services will

be restricted if you have an overdue bill until you have paid the money owed to Sky.

Re: Need to talk to someone

GD1 — Fri, 06 Sep 2024 08:10:23 GMT

@Emma-louise1 I'm afraid no one will call you to discuss your bill or for getting services back on.

When services are restricted due to non payment Sky won't accept part payment, they require payment in full, until the balance is cleared services will remain restricted.

No Sky advisor can override the system as this is Sky's policy for all customers.

Re: Need to talk to someone

Emma-louise1 — Fri, 06 Sep 2024 08:13:09 GMT

Well I haven't got the full amount but was told on the phone 2 weeks ago I was only to pay half of it

Re: Need to talk to someone

GD1 — Fri, 06 Sep 2024 08:17:43 GMT

@Emma-louise1 I'm afraid you were misinformed as explained above.

Re: Need to talk to someone

Mark39 — Fri, 06 Sep 2024 08:19:49 GMT

You can do that, but I'm afraid Sky's payment system is automated and if you haven't paid the full amount when your bill is due your services are automatically suspended.

Re: Need to talk to someone

Emma-louise1 — Fri, 06 Sep 2024 08:41:31 GMT

A paid some 2 weeks ago and today I was going to pay the other half but a can't

Re: Need to talk to someone

PandJ2020 — Fri, 06 Sep 2024 09:37:54 GMT

@Emma-louise1 wrote:
A paid some 2 weeks ago and today I was going to pay the other half but a can't

When you pay the remaining amount then the services will be reconnected.

However, you may incur a late payment fee of £10 and if you are particularly late you may have to pay next month's bill in advance as well. I believe accounts can be terminated after failing to pay for 2 months.

You may be able to call 150 but the line may simply ask you to pay before it will connect.