topic Re: Not received credit refund in Account & Billing

Not received credit refund

Natalia44 — Fri, 06 Sep 2024 00:44:34 GMT

I cancelled my broadband over the phone in July. I was told i was in credit and I will get this refunded in August, I am still yet to recieve the refund. When will I r

Re: Not received credit refund

Daniel0210 — Fri, 06 Sep 2024 03:14:59 GMT

@Natalia44
Refunds can take up to 6 weeks from your last day of connection providing the payment method is still active on your Sky account. (This will take longer if the payment method has been cancelled as Sky will have to manually raise a cheque and post it to you).

If you wish we can help get it refunded within 3-5 working days via the Messaging Team on here. Let us know on this thread if that’s what you want to do but we need confirmation it’s currently showing as a credit on your Sky account.

Re: Not received credit refund

Natalia44 — Fri, 06 Sep 2024 06:03:44 GMT

Hi, it's been over 6 weeks. Yes please how do I send proof? Thanks

Re: Not received credit refund

Daniel0210 — Fri, 06 Sep 2024 06:23:57 GMT

@Natalia44
I’ve escalated your post to Sky and their Messaging Team should contact you later.

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Not received credit refund

Addie15 — Fri, 06 Sep 2024 07:55:11 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Natalia44.