https://helpforum.sky.com/t5/Account-Billing/Trying-to-place-order-ineligible/m-p/4742182#M228699 <P><SPAN>Hi! </SPAN></P><P>&nbsp;</P><P><SPAN>I was with Sky for TV &amp; broadband until the end of 2022. When my current BT runs out out the end of the year I was looking at comeing back to Sky for boadband and Sky Stream. When I check prices by going through the order process, it comes back with an error saying I am not able eligable. </SPAN></P><P>&nbsp;</P><P><SPAN>When I cancelled originally there was a positive balance on my account for about 18 months until I recently had the refund. Would it be that causeing the system to think i am not a "new" customer?</SPAN></P><P>&nbsp;</P><P><SPAN>I also tried entering a new email but it said my address was tied to another email.</SPAN></P><P>&nbsp;</P><P><SPAN>thanks!</SPAN></P> Thu, 05 Sep 2024 16:46:50 GMT cybernetuk 2024-09-05T16:46:50Z https://helpforum.sky.com/t5/Account-Billing/Trying-to-place-order-ineligible/m-p/4742182#M228699 <P><SPAN>Hi! </SPAN></P><P>&nbsp;</P><P><SPAN>I was with Sky for TV &amp; broadband until the end of 2022. When my current BT runs out out the end of the year I was looking at comeing back to Sky for boadband and Sky Stream. When I check prices by going through the order process, it comes back with an error saying I am not able eligable. </SPAN></P><P>&nbsp;</P><P><SPAN>When I cancelled originally there was a positive balance on my account for about 18 months until I recently had the refund. Would it be that causeing the system to think i am not a "new" customer?</SPAN></P><P>&nbsp;</P><P><SPAN>I also tried entering a new email but it said my address was tied to another email.</SPAN></P><P>&nbsp;</P><P><SPAN>thanks!</SPAN></P> Thu, 05 Sep 2024 16:46:50 GMT https://helpforum.sky.com/t5/Account-Billing/Trying-to-place-order-ineligible/m-p/4742182#M228699 cybernetuk 2024-09-05T16:46:50Z