topic Re: keep getting error message when trying to change payment method in Account & Billing

keep getting error message when trying to change payment method

NicolaH2909 — Mon, 05 Aug 2024 09:20:41 GMT

I keep trying to change my payment method but it keeps saying unable to do this at this time try later but I keep trying and I keep getting the same message

Re: keep getting error message when trying to change payment method

caesarome — Mon, 05 Aug 2024 09:22:49 GMT

Are you trying to do this via the MySky app, if so does this link work for you:

https://www.sky.com/myaccount/bill/change-payment-method

Re: keep getting error message when trying to change payment method

NicolaH2909 — Mon, 05 Aug 2024 13:27:43 GMT

I have tried on both and still get the same message

Re: keep getting error message when trying to change payment method

caesarome — Mon, 05 Aug 2024 15:02:40 GMT

Wha error message are you seeing ?

Re: keep getting error message when trying to change payment method

jailers — Tue, 13 Aug 2024 17:02:11 GMT

says "oops, error, try back again later."

Re: keep getting error message when trying to change payment method

caesarome — Tue, 13 Aug 2024 17:09:52 GMT

@jailers

Are you @NicolaH2909 , if not are you seeing this when trying to change your payment details as well ?

Re: keep getting error message when trying to change payment method

JKSY — Sun, 18 Aug 2024 20:13:14 GMT

Hi I am also getting this error

Re: keep getting error message when trying to change payment method

caesarome — Sun, 18 Aug 2024 20:37:04 GMT

@JKSY

What error message are you seeing ?

Re: keep getting error message when trying to change payment method

CalJam1 — Thu, 05 Sep 2024 07:46:40 GMT

I keep getting the same error message. I changed my bank card and keep getting emails from Sky to add payment method. I have tried on the app and also on the website and keep getting "Something went wrong, try again later" This has been happening for the last week. I have tried adding direct debit details and a card.

Re: keep getting error message when trying to change payment method

caesarome — Thu, 05 Sep 2024 08:34:13 GMT

@CalJam1

All you can do is to call Sky to see if they can change your payment details for you.

150 is the free number to use from a Sky Mobile or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

Say No when asked if you want a text or to go online then stay on the line.