topic Re: £152 NON-RETURN CHARGE!!!!!! in Account & Billing

£152 NON-RETURN CHARGE!!!!!!

LB95 — Wed, 04 Sep 2024 21:29:37 GMT

WHY have I just been debited £152 in non-return fees?!?!?!?!?!

Sky said they would send packaging out to me to return the equipment. You didn't, and I forgot about it. WHY DEBIT ME ALL THIS MONEY WITHOUT WARNING OR FOLLOWING UP TO ASK WHERE THE EQUIPMENT IS?

My self-employed business is already DOWN THE **bleep**TER and I can barely make ends meet. Now what!!! I can't deal with any more businesses siphoning money from me. THERE'S NOTHING LEFT!

Re: £152 NON-RETURN CHARGE!!!!!!

LB95 — Wed, 04 Sep 2024 21:30:34 GMT

You've literally emptied my bank account. **bleep** nice one.

Re: £152 NON-RETURN CHARGE!!!!!!

caesarome — Wed, 04 Sep 2024 21:36:26 GMT

@LB95

This is a customer helps customer forum so you are not ranting at Sky but at other customers.

Although you might not have received the packaging it is your responsibility to return the box as you can do so by using any box you have as you can print own label via here:

https://www.sky.com/help/articles/return-tv-broadband

Add a note inside with your account number and a list of equipment you have included.
Make sure you get and keep proof of posting when sending this off.

Once it has been returned and tracking shows that it has arrived post back here as we can help you to get the charge refunded.

Re: £152 NON-RETURN CHARGE!!!!!!

LB95 — Wed, 04 Sep 2024 21:39:01 GMT

I look forward to receiving the money I need now in two to three months.

Re: £152 NON-RETURN CHARGE!!!!!!

caesarome — Wed, 04 Sep 2024 21:43:52 GMT

Once the equipment has arrived at the warehouse we can alert Skys' messaging team for you who will need to see the proof of posting as they will then issue the refund which should be with you with 3-5 working days.