My account

Dorothy+2449 — Mon, 02 Sep 2024 08:43:08 GMT

(Removed) My card as been suspended due to someone trying to use my account so may I pay the 196 pound in two halves please 100 in 3,weeke time and the rest a week after approximately please please do not turn off my sky it's not my fault it's the bank and they won't reinstate it till then I'm sorry about this ok (Removed)

Moderator note: Removed personal details

Re: My account

Daniel0210 — Sat, 31 Aug 2024 00:14:13 GMT

@Dorothy+2449

Your post has been removed as you've included your name and full address on a public forum which isn't wise. It will return after moderation but that won't be until after the weekend.

In respect of your payment, it needs to be paid in full. This is the billing process which applies to us all…

▪️If you have a Direct Debit set up and the payment fails on the normal payment date Sky will automatically attempt it again 10 calendar days later (so DO NOT be tempted to make a manual payment in this period).

After 10 days, if that second attempt also fails Sky may send a text and/or email notifying you that your payment has failed again and you then have a day or two before they restrict your services.

▪️If you have a Continuous Card payment method set up, if the payment fails Sky send the text/email notification about the failed payment and you usually have at best 2/3 days before being restricted. There is no grace period and only 1 attempt is made for a card payment, so if this has failed, you will need to pay manually and then reset the payment method for next month.

Restrictions are an automated process and we’ve been told Customer Service agents can’t stop it… even if you’re told otherwise.

Sky don’t allow payment plans (except on a legitimately closed account) or a promise to pay on or by a certain date.

This link may also provide some advice
https://www.sky.com/help/articles/cost-of-living-support

If you are behind with Stream or Glass payments also see the information on this link:
https://www.sky.com/help/articles/missed-payments-sky-glass

Re: My account

GD1 — Sat, 31 Aug 2024 06:48:29 GMT

@Dorothy+2449 In addition to @Daniel0210 detailed reply, if you pay by Direct Debit then this should not be affected by a debit card being frozen/replaced and can be taken as normal.

topic My account in Account & Billing

My account

Re: My account

Re: My account