topic Re: Why can’t I pay half my bill in Account & Billing

Why can’t I pay half my bill

Gaynor3 — Tue, 03 Sep 2024 11:00:52 GMT

Why can't I pay half my bill

Re: Why can’t I pay half my bill

PandJ2020 — Tue, 03 Sep 2024 11:07:46 GMT

Because you have to pay it all?

Re: Why can’t I pay half my bill

SKY1992bf — Tue, 03 Sep 2024 11:15:42 GMT

@Gaynor3 If you're services are restricted then you can pay as little as you like but until full balance is paid and a new continuous payment method setup then restrictions will remain

further only full payment will prevent restrictions being implemented

Re: Why can’t I pay half my bill

Daniel0210 — Tue, 03 Sep 2024 12:08:50 GMT

@Gaynor3
This is the billing process which applies to us all…

▪️If you have a Direct Debit set up and the payment fails on the normal payment date Sky will automatically attempt it again 10 calendar days later (so DO NOT be tempted to make a manual payment in this period).

After 10 days, if that second attempt also fails Sky may send a text and/or email notifying you that your payment has failed again and you then have a day or two before they restrict your services.

▪️If you have a Continuous Card payment method set up, if the payment fails Sky send the text/email notification about the failed payment and you usually have at best 2/3 days before being restricted. There is no grace period and only 1 attempt is made for a card payment, so if this has failed, you will need to pay manually and then reset the payment method for next month.

Restrictions are an automated process and we’ve been told Customer Service agents can’t stop it… even if you’re told otherwise.

Sky don’t allow payment plans (except on a legitimately closed account) or a promise to pay on or by a certain date.

This link may also provide some advice
https://www.sky.com/help/articles/cost-of-living-support

If you are behind with Stream or Glass payments also see the information on this link:
https://www.sky.com/help/articles/missed-payments-sky-glass

Re: Why can’t I pay half my bill

Mark39 — Tue, 03 Sep 2024 12:22:29 GMT

@Gaynor3 wrote:

Why can't I pay half my bill

You can. But if your services are suspended they'll remain so until you pay the full amount outstanding (and possibly the next month's charges as well).