topic Re: Charged for 3G not Sky sim in Account & Billing

Charged for 3G not Sky sim

Willoz — Mon, 02 Sep 2024 15:47:07 GMT

Hey chaps, why am i getting charges on my mobile for 3G from Sky when I switched sim to Lebara mobile and only owe a little on the handset? Surely i should only be billed for the handset now?

Re: Charged for 3G not Sky sim

caesarome — Mon, 02 Sep 2024 15:50:26 GMT

Did you switch to Lebara by using a pac code and if so does your futire bill show a credit ?

Re: Charged for 3G not Sky sim

Willoz — Mon, 02 Sep 2024 15:54:53 GMT

I did switch a few months ago using a PAC code and no future credits just a charge for 3G?

Re: Charged for 3G not Sky sim

Willoz — Mon, 02 Sep 2024 15:57:48 GMT

It says a 3G data plan but how can they charge me for something I am not using with them, out of contract back in May for Sim hence why I switched?

Re: Charged for 3G not Sky sim

caesarome — Mon, 02 Sep 2024 16:07:30 GMT

In this case you will have to contact Sky to find out why they are still charging you.

Under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

Re: Charged for 3G not Sky sim

Willoz — Mon, 02 Sep 2024 16:21:12 GMT

Trying to get in touch earlier on, do i need to change my mobile data network APN?

Re: Charged for 3G not Sky sim

Willoz — Mon, 02 Sep 2024 16:23:31 GMT

Don't even have a 3G option on my phone anymore lol!

Re: Charged for 3G not Sky sim

caesarome — Mon, 02 Sep 2024 16:29:39 GMT

@Willoz wrote:

do i need to change my mobile data network APN?

No, just phone them on the number shown on that link.