topic Re: Past/future bills in Account & Billing

Past/future bills

Troy6 — Mon, 02 Sep 2024 14:57:27 GMT

Since renewing my contract I am unable to view my future bills or previous bills - only latest bill available.

Re: Past/future bills

caesarome — Mon, 02 Sep 2024 15:04:09 GMT

What is happening when you go to view a previous or future bill ?

Re: Past/future bills

Troy6 — Tue, 03 Sep 2024 17:48:25 GMT

I just get the turning circle as if it's trying to load but it doesn't

Re: Past/future bills

caesarome — Tue, 03 Sep 2024 18:56:18 GMT

Are you accessing your bills via the app, if so what happens if you use these links:

https://www.sky.com/myaccount/bill/previous

https://www.sky.com/manage/bill/future

Re: Past/future bills

Troy6 — Tue, 03 Sep 2024 19:40:12 GMT

Hi still getting the turning circle on both links

Re: Past/future bills

caesarome — Tue, 03 Sep 2024 20:39:00 GMT

Have you tried clearing your browsers cache and cookies then tried again or even used a different web browser and what happens if you try to access your previous and future bills via the MySky app ?