topic Re: Billing in Account & Billing

Billing

Sarah161282 — Mon, 02 Sep 2024 13:14:20 GMT

I would like to know why my bill has risen to £82.62 this month. I'm on benefits and have a disabled child and I'm not able to afford this

Re: Billing

Mark39 — Mon, 02 Sep 2024 13:17:31 GMT

As we're customers here, with no access to your account details, we can't tell you. The details of your bill should explain where the extra is coming from - compare your latest bill with a previous one.

If you've been with Sky for a while, it's possible your discounts have expired. You would need to speak to Sky to see if you can agree a new discounted period.

Re: Billing

daveNOS — Mon, 02 Sep 2024 13:18:21 GMT

@Sarah161282 No-one here can see your bill so unless it states why the price has increased we can only advise it will probably be down to discounts ending.

For clarification you would have to call Sky.