topic Re: Extra charges this month in Account & Billing

Extra charges this month

HelloTed — Mon, 02 Sep 2024 10:36:16 GMT

I have an additional charge this month for £6.19 for sky broadband super fast 6 days.
I normally pay £32 a month and I'm in contact until middle of 2025.

Can anyone help me understand why?

Thanks

Re: Extra charges this month

PandJ2020 — Mon, 02 Sep 2024 10:50:03 GMT

The bill is for 36 days (just over a month).

I presume you're a fairly new customer? Charges are monthly in advance - so an element of in arrears and in advance. I presume future bills are showing as expected?

The pro-rata 6 days is at same rate as the full month.

Re: Extra charges this month

HelloTed — Mon, 02 Sep 2024 10:54:21 GMT

I’m not a new customer, I've been in my contact for 9 months and it's an 18 month contract. Wonder why this month is any different? All future bills are back to £32

Re: Extra charges this month

GD1 — Mon, 02 Sep 2024 10:56:15 GMT

@HelloTed Have you changed your payment date recently?

Re: Extra charges this month

HelloTed — Mon, 02 Sep 2024 10:57:52 GMT

Yes! My husband changed it sometime ago. I completely forgot. Thanks

Re: Extra charges this month

PandJ2020 — Mon, 02 Sep 2024 11:06:44 GMT

@HelloTed wrote:
Yes! My husband changed it sometime ago. I completely forgot. Thanks

Aha! That's the other reason billing can change.

A change of billing date doesn't simply change the date - it does a pro-rata recalculation and the timing can cause the next bill to go up or down...