topic Re: Credit refund in Account & Billing

Credit refund

WayneMc814 — Sun, 01 Sep 2024 20:54:38 GMT

Hi, I switched from Sky Q to Sky Stream in July, my account is showing that I am in credit of £37 from the Sky Q account, now showing as broadband & talk which i don't have. How do I go about getting a refund of the £37?

Re: Credit refund

caesarome — Sun, 01 Sep 2024 20:59:29 GMT

@WayneMc814

To get you some help with this refund I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

Re: Credit refund

WayneMc814 — Sun, 01 Sep 2024 21:02:02 GMT

Thank you

Re: Credit refund

Addie15 — Mon, 02 Sep 2024 10:00:15 GMT

Hi there! Thank you for escalating this. We have sent an invite to @WayneMc814.

Re: Credit refund

WayneMc814 — Tue, 03 Sep 2024 06:58:51 GMT

Thank you for the help to get it sorted.