topic Re: Direct debit made but I cancelled my subscription in Account & Billing

Direct debit made but I cancelled my subscription

Tlabares — Sun, 01 Sep 2024 23:02:30 GMT

I recently cancelled my subscription to sky in August and my internet services were cut off on 29th of August. However, there was a direct debit paid for the month of September. I was wondering if I could get a refund for this.

Re: Direct debit made but I cancelled my subscription

Daniel0210 — Mon, 02 Sep 2024 03:30:02 GMT

@Tlabares

Bills are generated 14 days before the payment date so when you were still a customer. This is quite normal.

Refunds can take up to 6 weeks from your last day of connection providing the payment method is still active on your Sky account. (This will take longer if the payment method has been cancelled as Sky will have to manually raise a cheque and post it to you).

If you wish we can help get it refunded within 3-5 working days via the Messaging Team on here. Let us know on this thread if that’s what you want to do but we need confirmation it’s currently showing as a credit on your Sky account.

Re: Direct debit made but I cancelled my subscription

Tlabares — Mon, 02 Sep 2024 03:33:18 GMT

Hi! Yes, as much as possible, I would like for the refund to be given within 3-5days' time. Thank you.

Re: Direct debit made but I cancelled my subscription

Daniel0210 — Mon, 02 Sep 2024 03:36:50 GMT

@Tlabares

So is it already showing as a credit on your Sky account?

Re: Direct debit made but I cancelled my subscription

Tlabares — Mon, 02 Sep 2024 03:37:53 GMT

I just checked an no its not. Hopefully I am checking at the right place though. Is it through bills and payments?

Re: Direct debit made but I cancelled my subscription

Daniel0210 — Mon, 02 Sep 2024 03:42:53 GMT

@Tlabares

Yes. As soon as it's showing as a credit pop another post on this thread and we can start the ball rolling via the Messaging Team.

Re: Direct debit made but I cancelled my subscription

Tlabares — Mon, 02 Sep 2024 03:43:36 GMT

All right, thanks for the help!

Re: Direct debit made but I cancelled my subscription

caesarome — Mon, 02 Sep 2024 04:37:26 GMT

It should appear in what will have been your next bill.

Re: Direct debit made but I cancelled my subscription

Tlabares — Tue, 03 Sep 2024 23:11:30 GMT

Hi, I have my bills credited to my sky account now. Is it possible to start the refund process? Thank you!

Re: Direct debit made but I cancelled my subscription

GD1 — Wed, 04 Sep 2024 00:27:14 GMT

@Tlabares To get you some help with this I have escalated your post to the Sky Messaging team who will contact you later today. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

Re: Direct debit made but I cancelled my subscription

Mr+Flibbles+86 — Wed, 04 Sep 2024 07:23:06 GMT

Thanks for escalating this. We’ve sent an invite to @Tlabares to chat.