topic Re: no account info-- deceased person in Account & Billing

no account info-- deceased person

QueenEleanor — Sun, 01 Sep 2024 12:52:21 GMT

My brother-in-law is recently deceased

he kept no paperwork for his sky account- or any passwords

I cannot get into the account to make alterations in payment details-

and to change it to my sisters name-

she is very distressed-elderly and unable to cope with these problems and issues online ETC-

where do I start apart from just stopping the standing order? which would possibly get the attention of Sky??

I need to speak to a human being at Sky

I cannot ask for a code to be sent to a deceased person's phone to reset the entry to the account!

I cannot even find out if SKy supply the landline- as well as broadband and TV- AND this is a problem too- landline does not work-

MarkGoldsmith — Sun, 01 Sep 2024 12:58:57 GMT

Take a read of this, which includes contact methods for Sky.

caesarome — Sun, 01 Sep 2024 12:59:35 GMT

@QueenEleanor wrote:

where do I start apart from just stopping the standing order? which would possibly get the attention of Sky??

That isn't the thing you need to do as it will lead to more issues going forward.

You will need to report this to Sky using the options at the bottom of this page:

TimmyBGood — Sun, 01 Sep 2024 15:54:17 GMT

@QueenEleanor wrote:

I cannot even find out if SKy supply the landline- as well as broadband and TV

Typically the ISP would also be providing the data circuit, but that's not always the case.