Clearing outstanding balance

Ahoghillno1 — Sat, 31 Aug 2024 15:20:14 GMT

I have fallen behind on my Sky bills and have an outstanding balance, however I can't afford to pay it all in one go at this time.

Can anyone tell me how long sky give you to clear the balance before they terminate the contract?

Re: Clearing outstanding balance

SKY1992bf — Sat, 31 Aug 2024 15:23:22 GMT

@Ahoghillno1 56 calendar days from the first original payment date that was missed

Re: Clearing outstanding balance

Daniel0210 — Sat, 31 Aug 2024 15:45:55 GMT

@Ahoghillno1
Sky won’t reinstate services until you’ve paid what is owed in full and set up a new continuous payment method. If your payment is two or more weeks overdue you will have to pay the next bill as well. It’s worth noting that it you’re in arrears for 56+ days Sky can fully terminate your subscription.

If you can’t pay what you owe in one go you can pay what you want, but until the bill is fully paid Sky will not reinstate your services. Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Also, any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week as banks are closed.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/

Once you’ve done all this you’ll be able to call Sky if you still need to speak to an agent.

topic Re: Clearing outstanding balance in Account & Billing

Clearing outstanding balance

Re: Clearing outstanding balance

Re: Clearing outstanding balance