topic Re: Account Restrictions in Account & Billing

Account Restrictions

wbrookee — Fri, 30 Aug 2024 17:28:55 GMT

Hi, My page is restricted but i've paid my phone bill? and it's saying due still.. and have £89 on credit so i'm a bit confused? can someone help please.

Re: Account Restrictions

caesarome — Fri, 30 Aug 2024 18:16:47 GMT

@wbrookee

This sounds like an issue with your online account only so can you confirm you are seeing the restricted message when trying to view your online account and the billing ?

Re: Account Restrictions

wbrookee — Fri, 30 Aug 2024 18:49:47 GMT

no, i'm trying to get an ipad but when i go into the store it says restricted so i'm a bit confused it's really annoying.

Re: Account Restrictions

caesarome — Fri, 30 Aug 2024 18:54:13 GMT

Are you able to view your bill via the app or online here:

https://www.sky.com/mobile-bill