topic Re: Account ended, equipment return error in Account & Billing

Account ended, equipment return error

JillME — Sun, 25 Aug 2024 17:52:39 GMT

I recently cancelled my Sky contract as it came to the end of the term. I've received two boxes to return:

Sky Q 1TB UHD

Sky Q 1TB

The problem is, we only have the Sky Q 1TB UHD. I've never had two boxes, and I don't want to be billed for a piecce of equipment that I don't have. I did upgrade from Sky Q to Sky Q UHD where I think the box was replaced, but the engineer took the old equipment away.

Can I get this resolved so Sky expect only one item returned?

Re: Account ended, equipment return error

caesarome — Sun, 25 Aug 2024 18:20:32 GMT

Send back the one you have got and make sure when doing so you get and keep proof of posting when doing this.

@JillME wrote:

I did upgrade from Sky Q to Sky Q UHD where I think the box was replaced, but the engineer took the old equipment away.

This might be related to this so does your online account at present show that you have 2 boxes, if so you might want to give Sky a call about this so it can be corrected.

Re: Account ended, equipment return error

JillME — Fri, 30 Aug 2024 10:13:48 GMT

Hi there I still need help

Re: Account ended, equipment return error

Mark39 — Fri, 30 Aug 2024 10:21:45 GMT

Have you called, as suggested? What did Sky say?