Switched providers

pamelamartin85 — Fri, 30 Aug 2024 07:46:01 GMT

I have recently switched to EE broadband from sky.
ee stated they would reimburse the cancellation fees.
i received an email stating cancellation and a table of charges. This wouldn't be accepted by EE as it wasn't the final bill.

I waited for my final bill to be produced.
I downloaded this as PDF.

this was not accepted by ee as doesn't specifically state "early termination debit adjustment"

it just says "debit adjustment"

I have contacted sky and they have stated that this is the normal final bill type and they will not issue me with anything else.

I am at a loss.
I have provided ee with everything I possibly can to prove I have termination fees.
all figures match between the initial cancellation charges notice and my final bill, as well as account numbers.

has anyone else had this issue? I can't be the only one

Re: Switched providers

GD1 — Fri, 30 Aug 2024 09:44:02 GMT

@pamelamartin85 Unfortunately the issue seems to be with EE who seem to think Sky should amend how they bill customers to suit them, thats not how it works and EE should realise that other providers will bill differently and given you actually have the evidence of early termination charges the only solution I can think of is raise a complaint to EE.

topic Switched providers in Account & Billing

Switched providers

Re: Switched providers