topic Returning a device in Account & Billing

Returning a device

DonnaR79 — Thu, 29 Aug 2024 15:06:04 GMT

Can anyone help please?

I recently replaced my sons iPad by ordering a new one from Sky but didn't swap it with the old one. I now want to send the old one back but when I go onto the page on Sky it's coming up with a screen saying it's not possible and that its Sky's problem not mine.

All I want to do is return the old device. I don't really want to ring unless I have to 😕

Any advice?

Re: Returning a device

SKY1992bf — Thu, 29 Aug 2024 15:08:07 GMT

@DonnaR79 I might be wrong but I don't think you can now return it has it has to be done as part of the swap process

Re: Returning a device

caesarome — Thu, 29 Aug 2024 15:09:25 GMT

You will need to call Sky but they might say it is to late as you needed to have put this though as a swap prior to ordering the new one.

150 is the free number to use from a Sky Mobile or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

Say No when asked if you want a text or to go online then stay on the line.

Re: Returning a device

DonnaR79 — Thu, 29 Aug 2024 15:14:08 GMT

Thank you for your reply, I'll try contacting them directly.